Frequently asked questions
How do I find the right size?
You will be able to find the sizing guide for each garment under their product page. If you have any more questions, feel free to email us at info@lacollection.be
How long does shipping take?
La Collection will make every effort to deliver your order as quickly as possible. Orders are processed and shipped on Mondays to Fridays.
Orders placed before 1:00 PM CET on our shipping days will be dispatched the same day. Orders placed after this time will be shipped on the next available shipping day.
Customers can choose their preferred courier and view the estimated delivery time and cost at checkout. We offer worldwide shipping via DHL and DHL Express.
Do you have physical stores?
Yes — we’d be delighted to welcome you in person.
Antwerp Our flagship store is located in the heart of Antwerp: Sint-Jorispoort 26, 2000 Antwerp, Belgium
Opening hours
Tuesday – Thursday 10:30 – 18:00
Friday – Saturday 10:30 – 18:30
T: +32 (0)3 288 0458
In Paris, we invite you to discover l’Appartement, our private space by appointment only at 4 Rue Saint Florentin, 75001 Paris, France.
Book your appointment through this link L'Appartement Personalized shopping experience
For details on our retail partners, you may find more information here.
What is the best way to care for each fabric?
You'll find the care instructions specific to each garment on its individual product page.
For more general guidance on caring for natural fibres and preserving the quality of your La Collection pieces, please visit our dedicated Curated care page.
What's your refund policy?
La Collection accepts returns within 14 days of delivery, provided each piece remains unworn, complete, and accompanied by its original labels and packaging. Refunds are issued to the original payment method within 14 working days of receipt